Can I connect the HW540 to a computer?

The HW540 uses a Quick Disconnect connector and is built to work with Poly digital adapters. To reach a PC, add a compatible Poly USB adapter (sold separately). It integrates natively with Avaya, Genesys, and Cisco call center platforms.

What are the three wearing styles?

The HW540 includes interchangeable parts for three options: over-the-head (a traditional headband), over-the-ear (a light earpiece), and behind-the-neck (a neckband). Switch between them based on personal comfort.

How well does the HW540 hold up to daily contact center work?

Yes. The HW540 uses reinforced cable construction made specifically for contact center demands. It is built to take constant plugging, unplugging, and the general wear of daily professional use.

What is Quick Disconnect?

Quick Disconnect is a connector that lets you separate the headset from the adapter cable without powering down or hanging up. You can step away from the desk for a moment without interrupting your workflow or removing the headset.

Poly EncorePro HW540

The EncorePro HW540 is a professional wired headset for call centers and high-volume communication. Its convertible design offers three wearing styles, over-the-head, over-the-ear, and behind-the-neck, with a noise-canceling boom mic, plus acoustic protection for safe, comfortable listening all day.

Three Wearing Styles
Built for Call Centers
Acoustic Protection
Platform Integration

Wired (Quick Disconnect)Convertible (3 Wearing Styles)

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Product Details

The EncorePro HW540 is purpose-built for contact center environments and high-volume phone work. Every detail, from the convertible wearing options to the durable cable construction, is aimed at people who spend an entire shift on the phone.

The three interchangeable wearing styles let each agent choose what feels best. Whether it is the stability of over-the-head, the discretion of over-the-ear, or the flexibility of behind-the-neck, the HW540 adapts, which helps cut fatigue and hold focus through long shifts.

Poly Quick Disconnect is a practical touch that lets an agent step away from the desk without taking the headset off: disconnect from the adapter, handle what you need, and reconnect on return. The noise-canceling boom delivers clear voice, and built-in acoustic protection keeps listening at safe levels all day.

Specifications

Connectivity: Wired (Quick Disconnect)
Wearing Style: Convertible (3 Wearing Styles)
Noise Canceling: Noise-Canceling Boom Mic

Compatible With

AvayaGenesysCiscoPoly Digital Adapters

Ideal For

Call Center AgentsContact Center TeamsCloud CommunicationsHigh-Volume Phone Work

Key Features

Three Wearing Styles

Pick over-the-head, over-the-ear, or behind-the-neck from interchangeable wearing options, and settle on the style that keeps you comfortable through a long shift.

Built for Call Centers

Designed for the demands of contact center work, with durable cable construction that stands up to daily wear and Poly Quick Disconnect that lets you step away without taking the headset off.

Acoustic Protection

Built-in acoustic protection manages safe volume levels across the organization, protecting agents' hearing through extended shifts on the phone.

Platform Integration

Works with leading call center platforms including Avaya, Genesys, and Cisco, and it is compatible with Poly digital adapters to slot into your existing infrastructure.

Poly Reviews

4.2/5from 55,000+ reviews

“Great product. I needed something that cuts out background noise from traffic when walking and kids at home. This headset does exactly that. Using it on its own or with noise-canceling software cuts out literally all background noise. Talk time is at least 6 hours on a single charge and takes about 30 minutes to recharge.”

- Matt

“This is an amazing headset. Great quality. Great noise reduction. Good for making business calls and knowing you have a quality headset for it. Soft on the ears and fits well. Good range to walk around the house where I used it. Very clear sound.”

- Arnout P

“Love this headset. I've only had it a little over a year, but I'm super happy with it. It's comfortable on my ears, easy to use, and professional. I never have a problem communicating with clients on the other end. It holds a charge for as long as I need it all day. Highly recommend.”

- Debbie

“I have made two horrible decisions about who to marry, but my twice choosing Plantronics for the most important part of my business, phone calls, was spot on. The CS540 works great, even better than I assumed. Product is durable and easy to use. Most important: the volume level adjusts appropriately to suit my hearing.”

- FunDirector

“To install the system was easy and fast. Using the headset has been a game changer for my neck. The pain is gone. I'm able to use the computer and talk with people with no issues. The sound is great and clear.”

- Kristine Garcia

“I got this unit due to price point and name brand. Was pleasantly surprised by its quality and the ease in which it hooked up to our phones. I am getting several more and the user is deliriously happy with it. Current user was amazed that she could continue on call at a 50 foot distance from her desk.”

- John Odoj

Frequently Asked Questions

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Poly EncorePro HW540Check Availability